What is IVR?
IVR stands for Interactive Voice Response - where a telephone is used to collect
and present information in much the same way as an Internet browser. IVR
applications are typically used side-by-side with an Internet web site. They
reach the large percentage of your customers that do not have a computer in
front of them 24 hours a day - and customers who do not use computers. Even the
most technology phobic customer can use a properly designed IVR system.
Intelligent Design
Even a simple application needs careful attention to detail. The user
must be able to navigate intuitively - as a lost customer is only a hang-up
away. Over the years, we have learned the art of designing a consistent
interface for our clients.
Security
IVR systems are also used in applications where security is paramount. How often
have you heard of a telephone system being hacked into? An IVR system can
provide the highest level of security for 24/7 access to your data.
Applications
By using a combination of IVR and Web interfaces, our customers are realizing
benefits every day for applications such as the following:
Banking transactions
Telephone access to orders shipped
Locating a local vendor for a magazine advertisement
Service Ticket management
Union voting and surveys
Radio station telephone promotions
From start to finish, through the entire software development lifecycle, our team makes sure that your business
objectives are met. Our services include:
Review of your program objectives and specifications
Script consultation and call flow design to optimize caller experience
IVR Application development
Database development - based on your program requirements
Reporting - Customized web based reporting that supports your business objectives
Application improvement - continuous tracking of caller interaction to maximize customer satisfaction
Contact us today for more
information on custom IVR solutions!
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